Feedback is hugely important to us. Not only does feedback help to motivate our team, it also helps us to ensure we're achieving our goal of complete customer satisfaction.
Interested in providing us with your feedback? Please contact us directly or feel free to post your feedback on:
"Our experience has been outstanding"
Our Miles Continental experience has been outstanding. Christopher Willetts demonstrated great knowledge, professionalism and empathy from our first meeting. Jared Syme was also very helpful, explaining insurances and options.
As purchasers based in Sydney, Christopher made the whole process seamless, even meeting us at Christchurch Airport. Our flight was delayed but his enthusiasm and attention to detail was not compromised. We drove out of the show room in our new Amarok at 7pm, demonstrating his commitment to customer service. We were concerned that this late finish may create problems at home, but Christopher assured us all would be well, with a pizza and a bottle of wine.
Two days later we were back - this time to purchase and become the proud owners of two handsome Volkswagen cross country bicycles - James Tabak kindly assembled the bikes and briefed us on the bicycles' features.
We work in the service industry in Sydney, so we recognise and appreciate service 'above par'.
Our next vehicle will definitely be purchased at Miles Continental.
"A real asset to your company"
I recently purchased a ŠKODA from your dealership. It was such a good experience that I want to let you know that you should be very proud of your staff – particularly Aaron Frazer. He was professional, knowledgeable, and enthusiastic.
He had a real challenge when I requested that the vehicle have a tow-bar installed (with less than a week to have the job completed). However, Aaron managed to pull out all the stops to ensure that the job was done in time.
It was great to have him pick me up from the airport early on Friday morning. We had a very nice breakfast while he explained the warranty and servicing procedures. When I arrived at your showroom, Aaron gave me an extremely comprehensive 'tour' of the vehicle which he seems to know inside out! I’ve clicked over 1,700km to date and I’m even more impressed by the ŠKODA’s capability and subtle good looks than I thought possible.
I can’t speak highly enough of Aaron. His enthusiasm and knowledge has ensured that I have no excuse for ignorance of any aspect of the car’s features or operation. I’m convinced that he is the only person that loves this car as much as I do. Please pass on my appreciation of his willingness to go the extra mile. His communication was accurate and friendly and I think that he is a real asset to your company – to the extent that I’d recommend that my friends here in the North Island consider dealing with him, even though your company is in Christchurch.
Thanks again for a wonderful purchasing experience.
-Doug B. of AQUAFIRE Ltd, ŠKODA Owner.
"We were well looked after"
Just a quick note to congratulate you on your team at Miles Continental. I first contacted Dave Morris, who I knew from previous dealings. He then introduced me to Chris Willetts, who did a very fine job in selling me a Volkswagen CC.
We are very happy with the car, and were well looked after by Dave and Chris. We appreciated the attention to detail Chris provided, and the experience was a pleasant one, which always helps when purchasing a new car.
- Guy, Volkwagen CC Owner.
"I am absolutely delighted"
When I first arrived in Christchurch from Europe, I set out to purchase a car. I had already tested a ŠKODA Yeti in the UK and I wanted to compare it with other similar cars. I set out to try out some SUVs a few weeks ago, starting with your showroom. Aaron greeted us and he was a perfect salesman and an absolute gentleman. He suggested that we should definitely go and test some other models as there were some good cars out there.
What good advice! By the end of the day we were back in your showroom, signing a contract for a new Yeti! From the moment we met Aaron, it has been a pleasure doing business with him. He never rubbished other manufacturers, he was kind and patient and keen to negotiate the best possible price for us, we could not have had a better buying experience.
Last Saturday I took delivery of my new ŠKODA Yeti and I am absolutely delighted with it. I do hope that the rest of my experiences here in New Zealand are as heartwarming. Thank you to Miles Continental and especially to Aaron.
- Sue, ŠKODA Yeti Owner.
"Very professional and sincere"
Just wanted to say how thrilled I am with my new Volkswagen Tiguan!
What an absolute pleasure it was to deal with young Jon. He did the most amazing job but more importantly, he respected that I'm not a person who is comfortable with trawling the town looking for a new car. He was very professional and sincere from the outcome and I respect that SO much. I enjoyed his sense of humour and above all appreciated his integrity and enthusiasm for what he does.
Honestly, I couldn't have asked more of this lovely young man, you should be proud to have him on your team. Good business is based on good relationships and I wouldn't hesitate to recommend him to anyone I know.
Thanks for a really great and very professional experience in purchasing my new vehicle.
- Bronwen, Volkwagen Tiguan Owner.
"An unbelievably memorable experience"
I have spent most of my working life recruiting and training many successful, high level sales people. In today's society, it is not very often that I come across service that I would put in the "outstanding" category. My experiences in my two recent dealings with your company have both been in the outstanding category.
My first purchase was with Allen. A very enjoyable experience. He was extremely well supported both Stephen and Mark.
My second purchase was with Chris Willetts. What an unbelievably memorable experience. He was everything I would want from any one I would recruit. To see someone who has taken your training and then developed those skills around his own personality must be very rewarding for the company.
Please pass my thanks on to both Allen, Mark and especially Chris.
I would have no hesitation in referring anyone to your company if they were in the market for a vehicle. The ethics, friendly atmosphere and the professionalism of your premises and team was the best experience I have ever had when purchasing a vehicle and I have been purchasing a new car every 3 years for the last 40 years.
- Barrie Rose
"The Right Decision"
"Anthony Johanson is the first Car Salesperson I have dealt with where I didn’t actually feel like he was trying to sell me a vehicle, but rather a very knowledgable person who was very happy to offer his knowledge and experience on the Amarok. His professional expertise helped me to make what I believe is the right decision. So far my Amarok has climbed a couple of mountains, crossed a few High Country rivers, all in less than a week, and it has come out right on top!"
- Per Jacobsen
"Fantastic team, Fantastic service!"
Fantastic team. Fantastic service. Great follow up. Would recommend you guys to everyone. Fitted me in to repair my car over the busy Xmas period with skeleton crew on. Most impressed. Thanks team.
"A very good experience"
Great service... great communication. A very good experience all round. Nice one.
"5 star treatment"
It's not often I receive 5 star treatment, but I was blown away by the helpful, friendly and efficient staff at Miles Continental when I took my car in for servicing. The premises are immaculate and accommodating and the staff truly went the extra mile to make sure my requirements were met. Looking forward to the next service!
Kings Electrical Services Ltd.
Thank you so much for the excellent service and attention you have given us while we have been purchasing our Volkswagen Transporter from Miles Continental. We are both very happy and surprised to be given the level of service you and your staff have offered us throughout this process. Especially as we have been - until now - more "near new" or "used" purchasers rather than brand new out of the showroom.
We are extremely proud of and love our fleet of VW vans and standard vehicles, so we will no doubt be in touch again in the future as we continue our business expansion.
Grant Wengler of Kings Electrical Services in Christchurch
Neil, New Golf R Owner
Just so you know, your guys were superb to deal with and the whole process was dealt with professionally and smoothly.
Neil, a customer of our New Vehicle Department.